At STACCATO Shop, we’re committed to making your shopping experience as seamless as possible, from browsing our trendy collections to receiving your carefully packaged order. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Order Processing

We work quickly to get your fashion finds to you! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide except to Asia and select remote areas.

Our Easy Return Process

We want you to love every item you purchase from our $18 & UNDER SALE! and other amazing collections. If something isn’t perfect, follow these simple steps:

Step 1: Initiate Your Return

Email our customer care team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Body:
Hello STACCATO Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]).

Item(s) for return: [Product Name, Color, Size]
Reason: [Too small/Too large/Not as described/etc.]
Preference: [Refund/Exchange for [Product Name, Color, Size]]

Please advise next steps.

Thank you,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once your return is approved, you’ll receive instructions. Please:

  • Repackage items securely in original packaging
  • Include all original tags and packing slip
  • Ship to:
    STACCATO Shop Returns
    3750 Lowes Alley
    Columbus, US 43215

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Step 3: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, PayPal)
  • Exchanges: Shipped within 2 business days after approval

You’ll receive email confirmation at each step!

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Beauty products (opened or unopened)
  • Belts/Scarves with removed tags
  • Swimwear with hygiene seals broken (unless defective)
  • Final sale items from our Limited Time promotions (marked as “Final Sale”)

International Returns

For our global fashion lovers (except Asia and select remote areas):

  • All standard return policies apply
  • Customers are responsible for return shipping costs and any customs fees
  • Refunds will be in the original currency minus any currency conversion fees

Need Help?

Our customer care team is ready to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours (except weekends).

Happy Shopping!
The STACCATO Shop Team